Welcome to Immigration Help. These Terms and Conditions apply whenever you access the website, regardless of how or where you access the website.
- “Client” or “you” or “your” or “their” means the individual visiting this Website.
- “Client Area” means the secure online system managed by Immigration Help which allows Clients to enter and update their personal information and access our Service from any computer with internet access.
- “Immigration Help” or “myimmigrationhelp.com” or “we” or “our” means Immigration Help or any of our subsidiary companies.
- “Profile” means the information provided by the Client about the Client and, if applicable, about the Client’s family.
- “Service” means the Visa or Travel Service provided by Immigration Help.
- “Terms” mean these terms and conditions.
- “Working Day” means a day on which banks are open for business in Adelaide, Australia.
- “Website” means www.myimmigrationhelp.com.
Licence and Website Access
Immigration Help grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Immigration Help. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Immigration Help. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Immigration Help without express written consent. You may not use any meta tags or any other “hidden text” utilising our name or trademarks without our express written consent. Any unauthorised use terminates the permission or license granted by Immigration Help. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of our Website so long as the link does not portray Immigration Help, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Immigration Help logo or other proprietary graphic or trademark as part of the link without express written permission.
Disclaimer of Warranties and Limitation of Liability
THIS WEBSITE IS PROVIDED BY IMMIGRATION HELP ON AN “AS IS” AND “AS AVAILABLE” BASIS. IMMIGRATION HELP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IMMIGRATION HELP DISCLAIMS ALL WARRANTIES. IMMIGRATION HELP DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM IMMIGRATION HELP ARE FREE OF ERROR, VIRUSES OR OTHER HARMFUL COMPONENTS. MYIMMIGRATIONHELP.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
To the extent that liability cannot be excluded, the liability of Immigration Help, its directors, officers, employees, and consultants is limited to the cost of the service Immigration Help provides to the Client.
2. Terms of Service
When you visit Immigration Help, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.
We will communicate with you by e-mail, sending a message through the Client Area.
If you use this Website, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.
When accessing the Client Area, you are required to enter your email/username and password each time. Since access to your Profile is protected by your email/ username and password, it is very important that you protect your password by making it known ONLY to you. To protect your personal details, we recommend that you do not disclose your password to anyone, including family members and friends.
Immigration Help will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.
The Visa Assessment is a free questionnaire which is completed on our Website. It has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the Visa criteria for your selected visa/permit type. You should not rely on this result alone as a true indication of your ability to apply for migration.
If you wish to obtain a realistic assessment of your eligibility for your selected visa, you should complete both the Visa Assessment and Online Interview. Once you have completed these steps, you can elect to engage one of our Migration Consultants to act on your behalf.
Information Provided by the Client
Immigration Help will use and rely on information provided by the Client in the provision of the Service. Immigration Help will not independently verify or assume responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including date of birth, qualifications and work history, contact details, etc. If the information provided by the Client is not correct, the Service may not be accurate.
Any advice provided to you should not be used by any third party as each case varies depending on the particular circumstances of the applicant and the applicant’s family. Such action will result in an immediate breach of our Copyright terms as set out above.
Provision of Service
Upon registering your interest, you are able to purchase a Service offered by us. Upon payment, we will endeavour to have the Service delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client’s Profile.
Once the Service has been prepared, the Client will be notified and the Service will be made available for download through the Client Area. The Service to be provided to the Client may vary from time to time.
The Service also takes into account current and publicly available immigration legislation and policies. Immigration Help cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.
Immigration Help cannot offer taxation, business, education or investment advice. Any information provided by our employees on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.
Types of Services
Immigration Help offers a selection of Services which vary depending on the country a person is seeking to migrate to.
All our senior Migration Consultants are registered with the relevant regulatory body which authorises them to provide immigration and visa advice in their respective country of specialisation.
Guarantee of Visa
We are not part of any government. We are a private company and we do not have the authority to grant you a visa of any kind. We can only assist and advise people who want to migrate or travel to their selected country. Please note that the final decision on all visa applications rests with the relevant government department in each respective country.
Any fees paid to Immigration Help are for the provision of the Service/s listed on our Website. You are responsible for paying all fees and applicable taxes associated with our Services using one of our accepted payment methods.
Our fees do NOT include other costs which are part of the migration process such as government lodging fees, medical and police checks, translation of documents, etc. As part of the Service/s which is/are provided to you, an approximate indication of the fees which form part of the process will be set out for you, together with clarification as to when these costs are due.
The client agrees that all services fees are deemed earned once paid and subject to the terms of termination outlined in this agreement;
As soon as payment is received, the Client is deemed to have engaged the Services of Immigration Help. Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.
Termination of Service
Immigration Help reserves the right to terminate this agreement at any time. Termination includes cancelling your registration with or ability to have full or partial access to this Website and/or any other service provided to you by us.
Immigration Help reserves the right to terminate this agreement for any reason, including any improper use of this Website; the provision of false or misleading information; or your failure to comply with these terms and conditions.
Internal Complaints Procedure
Immigration Help is committed to providing its clients with the highest standard of service. Our complaint handling process is designed to ensure that clients’ concerns are treated seriously and addressed promptly and fairly. In many instances, we have found that your consultant will be able to help resolve your concerns.
All complaints must be submitted in writing. All such written complaints will be acknowledged in writing. Upon receipt of the complaint, a detailed review will be conducted and a response provided to the client within 10 – 15 days. All clients will receive written notification of any investigation undertaken and the resolution achieved.Our commitment to our clients is genuine.
The agreement Terms shall be governed by the laws of South Australia, Australia. The Courts of South Australia shall have exclusive jurisdiction to settle any disputes (including claims of set-off and counterclaims) in connection with this Agreement.
No person has been authorised to give any representations on behalf of Immigration Help in regards to the subject matter or the terms of these Terms.
Headings in these Terms are for convenience only and do not affect the interpretation of these Terms.
Immigration Help may vary any of these Terms and any other information relating to the Service at any time, and your subsequent use of the Website will be governed by the varied Terms.
In the event that any of the provisions of these Terms are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.
This Website contains links to other sites. Please be aware that we, Immigration Help, are not responsible for the accuracy or the privacy practices of other such sites. We encourage our clients to be aware that when they leave our site, they should read the privacy statements of each and every website that collects identifiable personal information. This privacy statement applies solely to information collected on this Website.